- Check that the code you're sending is exactly what was generated above. If you've made manual code changes, and things work as expected when you test the original version, something may have gone wrong while tweaking the code.
- See if the problem is happening in more than one email client. If it's specific to one email host, inspect the received email HTML to see if a mail server may have altered your code before it reached the email client.
- If you've sent the email with a different service than Campaign Monitor, try sending previews to a few different email hosts (e.g. Gmail or Yahoo! Mail) and inspect the received email HTML. If you're seeing changes to your code with every address you send to, it's likely that the service you're using to send emails is making unwanted changes to your HTML.
If you're still having trouble, feel free to email firstname.lastname@example.org your full template/campaign files, as well as a screenshot showing the issue clearly in the relevant email client(s).
Can I use bulletproof buttons on top of bulletproof background images?
Unfortunately, these buttons can not be placed on top of background images, because Outlook doesn't support nested VML elements. In many cases though, you may be able to code the design up successfully by changing the structure.
For instance, if only part of the image needs to be behind text content, you can sometimes slice the image, use a bulletproof background image for only that part of the design, and use bulletproof buttons or inline images (held together by a table structure) for other parts.
How can I make my bulletproof buttons responsive?
Because Outlook doesn't support @media queries, you only need to worry about the email clients that do. So only the HTML element needs to be responsive, not the VML. As a general recommendation, using mostly pixel based widths in the HTML is more reliable, and you can then override this with other pixel or percentage based widths for other viewports like with any responsive web design.
To get started, give your button link a class or ID that you can target. Then in any appropriate @media queries, give the link(s) different dimensions, background images, etc.
Can I stop background images from repeating?
This technique can only create buttons with repeating background images. To stop it from repeating visibly in one or both directions, you’ll want to make sure the background image is at least the size of the button, with any extra spacing added around the background image file itself if necessary. Also make sure the button is more than wide enought to fit the label, so it doesn’t accidentally break across two lines if the font changes slightly.
Why is my background image scaled up or down in Outlook?
Unlike most other email clients and browsers, Outlook 2007/2010/2013 uses the DPI of your background image to determine the scale. So to make sure it renders at the right size, set the image's resolution to 96 DPI.
Can I make buttons editable with Campaign Monitor template tags?
Unfortunately, the button URL, text, and other attributes can not be made editable in our editor.
If you’d like to see this feature added to the editor, make your voice heard in our forums or by email.